Support
Help and support for Adsum
Questions about the app, your account or your organisation? Here is how to reach us and where to find the answers.
Contact our support team
The fastest way to reach us is by email at contact@adsum-app.fr. We answer in English or in French, usually within two working days. You can also use the form at the bottom of this page.
For anything related to your personal data (access, correction, deletion), you can write directly to our Data Protection Officer at dpo@adsum-app.fr.
Common requests
- Delete your account and data — from the app settings, or through our account deletion page if you no longer have access to the app.
- Appointment problem (cancellation, video call not starting, missing time slots) — email us with the date of the appointment and the organisation involved.
- Spiritual assistant account still pending — assistant accounts are activated by the organisation you applied to, not by Adsum. Contact that organisation, or write to us and we will point you to the right person.
- Suspended account — write to contact@adsum-app.fr to ask for a review of the decision.
Legal documents
- Privacy Policy
- Terms of Use
- Legal notice (French)
Frequently asked questions
What is Adsum? +
Adsum is a platform that connects people looking for a listening ear or spiritual support with volunteer spiritual assistants, each approved by their own organisation (hospital or prison chaplaincy, diocese, association).
Is Adsum tied to one particular religion? +
No. Adsum is a technical platform used by different organisations, each of which defines its own framework for spiritual support.
How are spiritual assistants vetted? +
Every application is reviewed by the organisation the assistant wishes to join. A spiritual assistant account only becomes active after that human review — never automatically.
Can an appointment take place by video call? +
Yes. Each spiritual assistant chooses the formats they offer: in person, secure video call, or both.
Do I have to pay for spiritual support? +
Support is provided by volunteers. Some organisations offer an optional donation system to support their activity; a donation is never a condition for getting an appointment.
How do I cancel or reschedule an appointment? +
In the app, you can cancel an upcoming appointment from its detail screen. The time slot is then released for other people.
How do I delete my account? +
Account deletion is available directly from the app settings and removes your personal data in line with our Privacy Policy. If you no longer have access to the app, you can request deletion from our dedicated page.
My account has been suspended — what can I do? +
When you sign in, the app shows the reason for the suspension. If you believe the decision is unjustified, you can ask for a review by writing to our support address. A suspension limited to a single organisation can be disputed directly in the app: you keep access to the rest of the service.
Is the app available in English? +
The Adsum app and website are currently published in French, since the partner organisations operate in France. Our support, privacy and account deletion pages are available in English, and you can write to us in English at any time.
Write to us
Tell us what you need help with and we will reply to the email address you provide.